![]() ![]() By updating or adding a CRM system to your technology stack, you can better understand your customers, your sales teams can drive better outcomes and everyone can have access to transparent information. Having a full view of your customers in order to send them on personalized journeys is one element of a powerful marketing strategy that drives results. Powered by Dynamics and Power Platform, the manufacturer now has visibility across finance, operations, sales and service-and extended their brand, opening up new revenue streams and gaining market share. By engaging with 3,000+ dealers across 40 countries early in the process, PwC helped lay out a multi-year digital transformational roadmap to improve their customer experience, operational efficiency and revenue growth. Unify, standardize, and streamlineįaced by inconsistent customer experience across their large dealer network and lack of visibility between sales and service, this iconic motorcycle manufacturer needed to integrate their front and back office processes. In order to grow market share and product offerings, integrate your reporting capabilities across your organization. ![]() It's hard to gain market share if you’re unable to extend your brand beyond a few products. Siloed IT systems can make it more challenging to have a single view of the customer-likely leading to poor customer service and high customer dissatisfaction. They immediately realized a 40% reduction in monthly close cycles and a 25% reduction in the number of accounts. PwC developed and executed a finance transformation project for the office of the CFO that sunsetted the legacy platforms, integrated front and back office systems and deployed Dynamics 365 Finance & Operations. Sunset, modernize and scaleĪfter a private equity buyout, a multinational technology company needed to deliver a consolidated view of its business across 18 countries while optimizing its finance, procurement and supply chain processes. Successful finance teams must operate as strategic business partners, bringing insights gleaned from ERP coupled with advanced analytics and predictive modeling. Financial scorekeeping is no longer the core responsibility. The pressure on finance to do more with less has never been greater. We have multi industry experience and can be your strategic Dynamics 365 partner integrating the entire Microsoft ecosystem in end to end solutions.As companies evolve to meet growing customer demands, they can outgrow their legacy ERP systems, leading to efficiency challenges and disconnected systems. We empower our clients to constantly adapt to their people, organization and system in order to deliver value at speed for both their customers and their business. We analyse, design, plan, enable and support end-to-end transformation across the entire enterprise of our clients. To make this possible we orchestrate designers, business consultants, data and technology experts to manage the whole life cycle of our clients’ customers. We can help you with engaging your customers, optimizing your operations, automate your processes and innovate your way of working. You can gather insights that can be transformed into actions – enabling you to make better decisions and develop processes that renew your communication with customers and create greater value for them. You can also integrate the apps with existing systems or extend and complement them with customization using the Microsoft Power Platform. When you connect data and use intelligence, you gain a deeper understanding of the company’s operations, including sales, customers acquisition, customer service and support measures. It will help you engaging customers, optimizing operations, providing employees with better conditions or renewing your products and services. This way, organizations can evolve – from making reactive decisions to gaining proactive insights that allow your employees to achieve quick results.ĭynamics 365 and Microsoft Power Platform is a globally connected business cloud that helps you understand your business and act strategically.īy using Dynamics 365 and Microsoft Power Platform, you will get a deeper understanding of your business, and it enables you to transform your business and succeed on your own terms digitally. Microsoft Dynamics 365 and Power Platform has revolutionized CRM and ERP by using intelligence on all forms of data. Let’s talk about CRM and ERP in a modern way We are positioned to drive these changes in an agile, secure and consistent way. Accelerate your Digital transformation, Process efficiency, and Business agility with Dynamics Microsoft 365 and Microsoft Power Platform.Ĭapgemini has helped multiple organizations thrive in their business, leveraging the Dynamics Apps portfolio. ![]()
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